This guide walks you through the full invoice payment process — from logging in to the client area to confirming your payment receipt. HOSTDOG accepts PayPal, credit and debit cards, bank transfer, and account credit.
Before you begin
- An active HOSTDOG account
- Your login credentials (email address and password)
- A valid payment method (PayPal, credit/debit card, bank details, or account credit)
How to pay an invoice
Open your browser and go to https://www.hostdog.eu/client/. Enter your email address and password, then click Login. You will be taken to your client area dashboard.
From the top navigation menu, click Billing and then select My Invoices. This page lists all your invoices, including their status (Paid, Unpaid, Overdue, or Cancelled).
Locate the invoice you wish to pay. Unpaid invoices are clearly marked with an Unpaid or Overdue status badge. Click on the invoice number to open it and review the details, including the amount due and the due date.
On the invoice page, you will see the available payment options. Choose your preferred method:
- PayPal — you will be redirected to PayPal to authorise the payment
- Credit / debit card — enter your card details in the secure payment form
- Bank transfer — bank details will be displayed for manual transfer
- Account credit — pay using your pre-loaded HOSTDOG balance
Follow the on-screen instructions to finalise the transaction. For PayPal and card payments, the process is instant. For bank transfers, submit the payment through your bank using the details provided on the invoice and include the invoice number as the payment reference.
Once your payment is processed, the invoice status changes to Paid. You will also receive a payment confirmation email to your registered email address. For bank transfers, the status updates after the payment has been received and verified, which typically takes 1 to 3 business days.
Automatic payment reminders
HOSTDOG sends automatic email reminders before an invoice is due. These reminders are sent at regular intervals and include a direct link to pay the invoice. If you have automatic payments enabled (via a saved PayPal or card method), the invoice is charged automatically when generated — no manual action is required.
Overdue invoices and service suspension
If an invoice remains unpaid past its due date, it is marked as Overdue. HOSTDOG follows a structured process to give you time to settle the balance:
- Due date passes — the invoice status changes to Overdue and additional reminder emails are sent.
- Grace period — your service continues to operate normally during the grace period, giving you time to complete the payment.
- Service suspension — if the invoice is still unpaid after the grace period, the associated service may be suspended. Your data is preserved during suspension.
- Termination — if payment is not received within the termination window, the service and its data may be permanently removed.
Frequently asked questions
Yes. You can add funds to your account credit and then apply the balance to multiple invoices. Alternatively, you can pay each invoice individually from the My Invoices page.
Bank transfers take 1 to 3 business days to process. Once the payment is received and verified, your invoice will be updated automatically. Make sure you included the invoice number as the payment reference. If more than 3 business days have passed, open a support ticket and our team will investigate.
All invoices are available in your client area under Billing → My Invoices. Click on any invoice number to view it, and use the Download PDF option to save a copy for your records.
If your service is suspended, simply pay the outstanding invoice and your service will be reactivated automatically. Your data is preserved during the suspension period. If you need assistance, contact our support team.
Yes. Open the unpaid invoice in your client area and select a different payment method from the available options. You can switch between PayPal, credit/debit card, bank transfer, or account credit at any time.