A professional email address like info@yourdomain.com builds credibility with customers and keeps business communications separate from personal email. This guide walks you through every step — from logging in to your control panel to sending your first email.
Prerequisites
- An active HOSTDOG hosting plan (personal, business, or reseller)
- A domain name pointed to your HOSTDOG hosting (nameservers set to
ns1.hostdog.grandns2.hostdog.gr) - Access to your hosting control panel
Mailbox limits by plan
Before creating your email account, it helps to know the limits for your hosting plan:
| Feature | Personal Shared | Business Shared |
|---|---|---|
| Mailbox size | Up to 1 GB per mailbox | Unlimited |
| Sending limit | 100 emails/hour | 1,000 emails/hour |
Create your email account
Follow these steps to set up a new email address through your hosting control panel.
Navigate to the HOSTDOG homepage and click the Log in button in the top right corner. Once in the Client Area, go to Services, select your hosting plan, and click Log in to Control Panel.
Alternatively, go directly to https://yourdomain.com:2083 and enter your control panel credentials.
For detailed instructions, see How to log in to your control panel.
In your control panel, find the Email section and click Email Accounts. This opens the email management interface where you can view and manage all your mailboxes.
Click the Create button to start setting up a new email account.
In the Username field, type the part before the @ sign (e.g., info, sales, or john). Use only letters, numbers, dots, and hyphens. If you have multiple domains on your hosting account, select the correct domain from the dropdown menu.
Your full email address will be displayed as you type (e.g., info@yourdomain.com).
info@, contact@, sales@, support@, or personal names like nikos@.
Enter a strong password for the email account. A good password should:
- Be at least 12 characters long
- Include uppercase and lowercase letters, numbers, and special characters
- Not be the same as your control panel or client area password
You can also use the Generate button to create a secure random password automatically. Make sure to save it somewhere safe — you will need it to log in to webmail or configure an email client.
The quota determines how much storage space this email account can use. You can either:
- Enter a specific amount in megabytes (e.g.,
512MB or1024MB) - Leave it at the default value provided by your plan
On Personal Shared plans, the maximum is 1 GB per mailbox. On Business Shared plans, mailbox size is unlimited — though it is still good practice to set a reasonable quota to prevent a single account from consuming all disk space.
Click Create to finish. Your new email account is ready immediately — you can start sending and receiving emails right away.
Access your new email
Once your email account is created, there are two ways to start using it:
Option 1: Webmail (browser-based)
Access your email from any browser without installing anything.
| Method | URL |
|---|---|
| Webmail URL | https://yourdomain.com:2096 |
| Alternative | https://webmail.yourdomain.com |
Log in with your full email address and the password you just set.
Option 2: Email client (Outlook, Thunderbird, phone)
To configure your email in a desktop or mobile app, you will need these server settings:
| Setting | Value |
|---|---|
| Incoming server | mail.yourdomain.com |
| IMAP port | 993 (SSL) |
| POP3 port | 995 (SSL) |
| SMTP port | 465 (SSL) or 587 (STARTTLS) |
| Username | Your full email address |
For complete server settings and step-by-step client setup guides, see HOSTDOG email server settings or How to set up email on iPhone/iPad.
Troubleshooting
An email account with that name already exists on this domain. Choose a different username, or scroll through the Email Accounts list to find the existing account. If you need to reset its password, click Manage next to the account.
- Make sure you are using the full email address as the username (e.g.,
info@yourdomain.com), not just the part before the @ - Double-check the password — it is case-sensitive
- Try accessing webmail via
https://yourdomain.com:2096instead ofhttps://webmail.yourdomain.comif your domain's DNS has not fully propagated - If the password was auto-generated, make sure you copied it correctly with no trailing spaces
- Verify your domain is pointed to HOSTDOG's nameservers (
ns1.hostdog.grandns2.hostdog.gr) — if the MX records do not point to your hosting server, emails will not be delivered - DNS changes can take up to 24-48 hours to propagate worldwide
- Check if the mailbox has reached its storage quota — a full mailbox will reject new messages
- Ask the sender to check their spam/junk folder for a bounce-back notification
Your mailbox has run out of storage space. To resolve this:
- Log in to webmail and delete old or large emails (do not forget to empty the Trash folder)
- Increase the mailbox quota from the Email Accounts section in your control panel
- If you are on a Personal Shared plan, the maximum quota per mailbox is 1 GB — consider upgrading to a Business plan for unlimited mailbox storage
Frequently asked questions
The number of email accounts depends on your hosting plan. Most HOSTDOG shared hosting plans allow you to create multiple email accounts. Check your plan details in the Client Area under Services to see your specific limit.
Yes. Go to Email Accounts in your control panel, find the account in the list, and click Manage. From there you can update the password. Remember to update it in any email clients or apps that use the account.
IMAP is recommended for most users. It keeps your emails on the server and syncs them across all your devices — phone, tablet, and computer. POP3 downloads emails to a single device and may remove them from the server. Use POP3 only if you want all mail stored locally on one computer.
The email account is created immediately, but sending and receiving emails requires your domain's MX records to point to HOSTDOG's mail server. If your nameservers are already set to HOSTDOG, MX records are configured automatically. Full DNS propagation can take up to 24-48 hours if you recently changed nameservers.
Yes. All HOSTDOG email accounts support SSL/TLS encryption for both incoming (IMAP port 993, POP3 port 995) and outgoing (SMTP port 465) connections. This is included at no extra cost with every hosting plan.