While you can email us directly, we recommend using the client area ticket system for three main reasons:

• Security: Validates that you are the authorized account owner.
• Context: Automatically attaches your active services and history to the request.
• Priority: Tickets are routed directly to the relevant department for faster response.

Navigate to the HOSTDOG homepage and click the Log in button in the top right corner of the page. Once the login page opens, enter your registered email and password.

In the main navigation menu, go to support → open ticket. Alternatively, you'll find an "open ticket" shortcut in the sidebar or dashboard blocks.

Choosing the right department ensures your ticket lands on the right desk immediately:

• support / technical: Issues with your website, email, or control panel.
• billing / sales: Questions about invoices, payments, or new orders.
• domains: Specific requests regarding domain transfers or EPP codes.

Fill in the subject and message. To help us assist you faster:

• Related Service: Select the hosting plan or domain the issue is about from the dropdown menu.
• Priority: Keep as "Medium" for general queries; use "High" only for critical service outages.
• Description: Be specific. If you see an error message, copy and paste it exactly.

Click Submit. You will receive an automated confirmation email with your ticket ID (e.g., #123456). You can track your ticket's status and view our replies at any time under Support → Tickets.