Your email account password is separate from your HOSTDOG account password. You can change it either through your hosting control panel or directly through webmail. Once changed, remember to update the password on every device and application that uses the account.
Method 1: Via the control panel
This is the recommended method, especially if you have forgotten your current password or manage multiple email accounts.
Navigate to the HOSTDOG homepage and click the Log in button in the top right corner. From the client area, go to Services, select your hosting plan, and click Log in to Control Panel.
In your control panel, find the Email section and click Email Accounts. You will see a list of all email accounts on your hosting.
Locate the email address in the list. Click the Manage button next to it to open its settings page.
Find the Password field on the account settings page. Enter your new password, or click Generate to create a strong random password automatically. If prompted, re-enter the password in the confirmation field.
Click Update Email Settings or Save to apply the new password. The change takes effect immediately.
Method 2: Via webmail
If you know your current password and prefer not to go through the control panel, you can change it directly from webmail.
Open your browser and go to https://yourdomain.com:2096 (or https://webmail.yourdomain.com). Enter your full email address and current password to log in.
For detailed instructions, see How to access webmail.
Once logged in, navigate to Settings (or Preferences) and look for the Password option. The exact location may vary depending on the webmail application you use.
Enter your current password, then type and confirm your new password. Click Save to apply the change.
Security tips for a strong password
- Be at least 12 characters long
- Include a mix of uppercase letters, lowercase letters, numbers, and special characters
- Not be the same password you use for other accounts or services
- Not contain easily guessable information such as your name, domain, or common words
Consider using a password manager to generate and store strong passwords securely.
Update your email clients
After changing the password, any device or application that connects to this email account will stop working until you update the password there too. Make sure to update it in:
- Outlook (desktop or web): Go to account settings and update the password under the connection settings for this account.
- iPhone/iPad: Go to Settings → Mail → Accounts, tap the account, then tap the account name again and update the password.
- Android: Open the email app, go to account settings for this address, and update the incoming/outgoing server password.
- Webmail: Log in at
yourdomain.com:2096using your full email address and the new password.
Frequently asked questions
No. Your HOSTDOG account password is used to log in to the client area. Each email account has its own separate password that you set when creating it. Changing one does not change the other.
If you remember your current password and just want a quick change, the webmail method (Method 2) is convenient. If you have forgotten your password or need to reset it for someone else, use the control panel method (Method 1) since it does not require the current password.
This usually means the email client on your device still has the old password saved. Update the password in your email client settings on each device you use. If you are not sure how, see our setup guides for Outlook or other clients. If the problem persists, open a support ticket.
There is no strict rule, but it is good practice to change your email password every few months, or immediately if you suspect your account may have been compromised. Always change it after using a public or shared computer to access your email.