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Terms of services

Provider ID

No. GEMI: 058577504000
Distinctive Title: BACKEND
V.A.T.: 113852827
Prefecture: Thessaloniki
Municipality: Thessaloniki
Street: Venizelou
Number: 3
Postal Code: 54624
Contact email:

Hereinafter and for brevity will be referred to as "the Provider".

General Terms and Conditions 

These Terms and Conditions apply to all service contracts entered into through this Provider website and the following websites:, Where these Terms refer to a Website, all the aforementioned Websites of the Provider are referred to.

These terms also apply in all cases where Greek law refers to the provision of services as remotely concluded. 

Conditions may be amended without notice to consumers. In any case, the amended terms will not apply retroactively. 

This website is intended for both consumers and professionals (legal or natural persons) (hereinafter referred to as "Customers").

Provider Services

Provider services consist of web hosting and the provision of innovative shared hosting and domain names services. 


Domain names:

  • Domain Name Registration
    ICANN and Third Party Regulations.
  • Domain Name Registration (for Greek domain names)
    The relevant provisions of the Domain Names Management and Grant Regulation apply with .gr or .ελ extension. (Government Gazette 973 / Β / 2018) as amended and in force.
  • Transfer Domain Name
    ICANN and third party regulations.
  • Transfer Domain Name (for Greek domain names)
    The relevant provisions of the Domain Names Management and Assignment Regulations with .gr or .ελ extension apply. (Government Gazette 973 / Β / 2018) as amended and in force.
  • Transfer to a Registrar
    ICANN and third party regulations.
  • Transfer to a Registrar (for Greek domain names)
    The relevant provisions of the Domain Names Management and Assignment Regulations with .gr or .ελ extension apply. (Government Gazette 973 / Β / 2018) as amended and in force.


For all of the services listed below, the Provider is not responsible for or provides any backups for which Customers are responsible.

  • Shared Hosting
  • Third Party Server Provisioning 
  • Cloud VPS
  • Provision of Dedicated Server

Reseller Service of the above products

 Customers with Reseller Accounts receiving services on behalf of their Customers will be responsible for complying with these terms individually and without requiring the Provider to seek liability or apply measures directly to their Customers.

Service contract preparation time

From the selection of the "Order to Pay" button.

Payment Methods

  • Paypal

  • Credit / Debit Card
    By using cards on our site to make purchases you declare that you have the right to use them legally. The Provider does not keep your card details nor is it responsible for the payment infrastructure

  • Banking

  • Credit Purchase
    Credits are units that you buy from the Provider with one of the above mentioned payment methods (Paypal, Credit / Debit Card, bank deposit) so as to place your orders. The units you buy are added to your account and are deducted each time you make a purchase and the amount of euros they match is the same as what you paid to buy them. In this way, you can make multiple and automatic online purchases without having to go through any of the above mentioned procedures for each of your purchases, while not losing money on commissions, quotas etc. 


The fee as shown on this website does not include 24% VAT.

Discounts / Gifts / Promotions

The Provider occasionally performs various promotions such as discounts, gift giving purchases etc. These promotions can also be performed on social media or through search websites.

In any case, the only accurate representation of the Provider's prices is that provided through this website.


You are entitled to withdraw from the Service Agreement within 14 calendar days without giving any explanation.

The withdrawal period shall expire in 14 calendar days after the day the service contract is drawn up. 

In order to exercise your right of withdrawal, you must notify your decision to withdraw from this contract with a clear statement by e-mail addressed to the Provider.

You can use the attached form of withdrawal form, but this is not mandatory. Or proceed with an withdrawal through the management system provided through the website.

You can also fill out and submit your withdrawal form electronically from our website. 

If you use this feature, we will send you an email confirmation of receipt of your withdrawal without delay.

To comply with the withdrawal deadline you must submit your statement of exercise of your right of withdrawal before the deadline stated above expires.

Withdrawal Exemptions

In all offered domain name registration service packages, the provision of the service begins immediately after the service contract has been drawn up and with your express consent you agree to waive the right of withdrawal unless the contract is fully executed.

Exceptionally, due to the immediate provision of the service after the time of drawing up the contract, the right of withdrawal is excluded when providing the services referred to in paragraphs,,,

Consequences of Withdrawal

If you withdraw from this Agreement, we will refund all money received from you without undue delay and in any event within 14 calendar days of the date on which we are informed of your decision to withdraw from this Agreement. 

We will execute the above refund using the same payment method you used for the original transaction, unless you have explicitly agreed to something different. in each case, you will not be charged any such refund. 

After your refund, all entries you made up to the day of your refund will be deleted. Only the necessary tax and accounting data will be kept in our archive. Personal data pertaining to you (other than those mentioned above)  will be deleted the following day from the day of your refund.

Provider’s Obligations

The Provider makes every effort to ensure the smooth and proper operation of his network and infrastructure and ensure that any damages are promptly remedied. 

The Provider has taken all the necessary organizational and technical security measures to provide the best possible security when providing his online services.

In the event of any damage, the Provider shall be liable only in cases of deception and gross negligence, and up to an amount not exceeding the total cost of the established service contract.

The Provider will not be liable for any slight negligence cases.

The Provider is not liable for any positive, consequential or other damage caused to the Customer or to a third party by problems that occurred due to force majeure not falling under the control of the Provider - indicative and not restrictive, system malfunction, power failure, general telephone malfunction lines etc.

The Provider does not allow the Customer to physically access his premises for security reasons. Customer will use and configure the service exclusively through remote Internet access. The Customer's physical access to the premises of the Provider may only be granted with the specific permission of the Customer and for specific premises. 

The Provider regularly performs maintenance and control of its systems and therefore there may be a predetermined period during which its operating units will not be available for use. The Customer shall be informed at least twenty-four (24) hours prior to the execution of the works, on the nature of the maintenance, the estimation of the time of repair and the affected services, by e-mail or notice on the Provider’s website.

The above mentioned information does not include emergency maintenance or force majeure cases. 

Customer Obligations

The Customer has to pay in advance the anticipated fee for the service he has ordered.

If the Customer fails to pay within four (4) calendar days of drawing up the contract or at the end of the payment cycle, then the Provider may suspend the provision of its services.

In this case, the Provider will notify the Customer by e-mail of the suspension.

If the Customer fails to pay within twenty (20) calendar days of dispatch of the notice then the Provider shall be entitled to delete all data hosted on servers provided to the Customer. In order for the Provider to make this deletion, it must have warned in the email referred to in that it reserves the right to delete the stored data.

If the Customer wishes to renew the service provided by the Provider, he must pay the corresponding renewal amount at least three (3) days prior to the termination of the provided service. 

Timely payment of the respective renewal amount by the Customer, without express declaration of termination of service, results in automatic renewal of services.

Failure to pay the domain name amount in a timely manner by the Customer will result in the termination of service  and the Provider may assign the same domain name for registration to a third party. The Provider bears no responsibility for the failure to renew the designation after the end of the agreed service period, without paying the corresponding renewal amount. 

The Customer must ensure that all necessary and foreseen measures are taken to ensure the smooth operation of his service, while at the same time complying with all safety standards required by the Provider at all times.


The Customer must comply with the applicable law and is expressly prohibited from using the service and / or equipment provided for purposes that commit unlawful acts and are in breach of national or Community law, always respecting them. 

For the purposes of the preceding paragraph, the following acts are considered - indicative and not restrictive:

  • the collection, storage, or dispatch of pornographic, threatening, slanderous, offensive, defamatory and abusive material.
  • Promotion of offenses punishable by the Criminal Code or special criminal laws.
  • Collection, storage or dispatch of material promoting racist, racial, social, religious and / or ethnic discrimination.
  • Collection, storage, or sending of data, programs, viruses, and files designed to destroy, damage, or disrupt computer software or hardware.
  • Spam without the consent or request of the recipients. The Provider reserves the right to judge which messages are considered spam and which are not. 

In the event of an out-of-court notice involving third-party rights that are related to websites hosted on servers managed by the Provider, it may suspend their operation if sufficient explanations are not provided by the Customer.

The Customer is not allowed to use IRC and TOR services.

The Customer shall promptly or otherwise no later than within 24 hours respond in writing by email, with requests from the courts, prosecutors, police or tax authorities or any third parties that have been addressed to the Provider.

Especially for Hosting, Dedicated Server and Cloud VPS services failure to comply with the above term may result in suspension of services.

The Customer expressly declares that he accepts the disclosure of his personal data and / or contact information if the Provider discloses an out-of-court statement or related document from the above-mentioned authorities or third parties, in order to exercise it their rights.

The Customer is obliged to inform the Provider in writing of any change in his tax information or contact details.

The Customer is obliged to inform the Provider immediately or at the latest within 24 hours of any unauthorized access to the services provided by it, for any breach or suspicion thereof. 

The Customer shall, as far as possible, assist the Provider in resolving the aforementioned violations.

Termination of the Contract

The Provider reserves the right to terminate the Contract without notice, if any of the above mentioned in par., unlawful acts are committed and / or a systematic use of services for illicit and illegal purposes are brought to the Provider’s perception.

The Provider reserves the right to terminate the contract without prejudice if it finds that fake or stolen identification has been provided.

The Customer may terminate the Contract through the Website as follows:

Immediate Termination

Immediately deletes all data associated with the Customer’s services provided and the fee of the end of the payment cycle shall be due.

Expiration of the service provision contract

The above termination immediately deletes all data related to the provided Services of the Customer and is due until the end of the payment cycle.

Intellectual Property Rights

The content of this web site (including texts, graphics, images, photographs and software) is the intellectual property of the Provider.

It is prohibited, in whole or in part, to republish and generally reproduce and retransmit the contents of the web site, storage, retransmission in electronic or mechanical or any other form, in the original or in a translation or other adaptation and modification of its form, content and appearance, without the written permission of the Provider

The display of the material on the Website should not in any way be construed as a transfer or grant of a license or right to use or exploit it.

Third Party Intellectual Property

Trademarks, logos, and third party designs owned by third parties remain their property and may not be used without the permission of their owners. 

Data Protection

Privacy Policy

As included on this website.

By filling out personal information on this site you indicate that you have this natural person's authorization to provide it to the Provider.

The Provider supports alternative dispute resolution through the European Union's out-of-court platform:

Electronic Consumer Code of Conduct trade


Competent for any disputes shall be the courts of Thessaloniki.

Applicable Law 

The laws of Greece.